Locally Verified, delivered by Barrett & Sons Construction, a proud Locally company.
Our 90-Day Done Right Promise: if the work we did isn’t right, we come back and make it right - no argument, no second invoice.
Our response promise: A real person answers our phone 24 hours a day, 7 days a week - and we get an estimator to your property within two business days and put the written estimate in your hands within one business day of that visit.
- 90-Day Done Right Promise- if it’s not done right, we make it right
- Proudly serving local communities for over 29 years
- Calls answered by a live person, 24/7
- Background-checked, uniformed technicians
- No-hassle upfront pricing
- Locally owned and owner-operated, with a published address and license number
What Our Promise Actually Means
If something isn’t right on your job, you make one call and Tom comes back – no fee, no argument, no form to fill out, and no waiting to see whether someone returns your message.
That’s what the 90-Day Done Right Promise actually means in practice. Not a warranty card you mail in. Not a customer service queue routed to a call center. A written guarantee on your contract that says: if it’s not done right within ninety days of completion, one call brings us back to make it right. The work gets fixed. You sign off that you’re satisfied. Done.
Homeowners are entitled to exactly that – finished work that holds up, a crew that answers when something doesn’t, and a name on the paperwork they can actually look up. Tom’s name, address, and license number are published. That’s not a sales line. That’s just how accountability works when you plan to be in business in the same towns for another twenty-nine years.
Why We Answer Fast, Everywhere
A one-truck operation is great until the truck is on another job, the owner’s on a ladder, and your call rolls to voicemail. We built something different on purpose.
When you call (877) 610-1318, a live person picks up – every hour, every day, including weekends. Not a voicemail box, not an out-of-state answering service reading from a script. From there, the response promise is specific and written: an estimator to your property within two business days, and a written estimate in your hands within one business day of that visit.
What makes that window honest is local crews. We operate with teams already working in your area – not someone driving three hours to quote a job. The crews carry the Barrett and Sons name on their uniforms, they’ve passed background checks, and they know the area. That’s the difference between a brand that claims to be local and one that actually is. Tom built local infrastructure across five states so the promise doesn’t fall apart the moment demand picks up.
How We Make It Right
You Tell Us
One call to (877) 610-1318. Tell us what you’re seeing and when you first noticed it. That’s the whole process to get things moving – no online portal, no written claim form, no deductible to pay before anyone picks up a tool. A live person answers and gets the right people notified the same day.
We Come Back Out
Someone from the Barrett and Sons crew returns to your property to look at the issue with their own eyes. This isn’t a phone consultation or a video call. We look at it in person, the same way we quoted it in the first place. If Tom or one of his sons can be there, they will be.
We Fix It
Whatever isn’t right gets corrected – materials, workmanship, anything in scope. No charge for the return visit, and no charge for the repair if it falls under the 90-Day Done Right Promise. The premium-brand materials we use – KraftMaid, GAF, Andersen, Belgard, among others – are chosen partly because they hold up, and partly because when something does need a fix, we’re not hunting down mystery parts from a van nobody’s heard of.
You Sign Off
We don’t close the job until you’re satisfied. You look it over, you tell us it’s right, and you sign off. That’s the end of the process – not us deciding the work is done and sending an invoice. The sign-off belongs to you, because you’re the one who has to live with it.
What Stands Behind the Promise
A guarantee is only as good as the people and systems behind it. Here’s what’s actually behind ours.
Every crew member who arrives at your door is background-checked and in uniform carrying the Barrett and Sons name. That’s not a casual standard – it’s a condition of being on the crew, and it’s been that way since Tom started the company in 1998.
The pricing model means no surprises waiting at the end of the job. Every scope gets written down. Every allowance gets written down. Every change to the price arrives as a written change order before any new work begins – not as a line item on the final invoice you weren’t expecting. Tom’s own phrase for it: an allowance that isn’t on paper is a surprise waiting for a date.
Every eligible job includes permits pulled and inspections signed. That inspection is the permit inspector doing their job – working for you, not for us. Tom likes that. It’s a second set of eyes that doesn’t owe him anything.
And there’s no hourly rate, no subscription, and nothing to sign up for. Every job is priced off a free written estimate, confirmed before work begins.
Ask Us to Prove It
The best thing we can say is: call us and see how it goes. Reach a live person right now at (877) 610-1318, or book your free estimate online. The full terms of the 90-Day Done Right Promise are on our terms page – written plainly, not buried.
Written by Tom Barrett, Owner at Barrett & Sons Construction, serving local communities since 1998.
The Fine Print, Without the Fine Print
What the promise covers, how long it lasts, and how to make a claim — written plainly.